Help and support
Write to us on Telegram — we usually answer within a day.
Frequently asked questions
What key does Rusik VPN accept?
Your personal key, exactly as you were given it: a name, the key and a short ending, for example client-…-3re5. Links such as vless:// or ss:// are not accepted.
How do I add my key?
Open the app, paste the key into “Add key” on the home screen and tap “Add”. The servers of your key appear at once.
Can I use one key on several devices?
A key is bound to the first device it is added on. For another device you need another key.
What happens when my key runs out?
When its time or traffic is over, the app tells you and removes the old key. Add your new key on the home screen.
It does not connect — what can I do?
Check that your internet works, keep “Fastest server automatically” on, or pick another country in the server list. On some networks UDP is blocked; try a server with another protocol. If it still fails, write to support.
Which devices are supported?
Windows 10 and 11, Android 7.0 and newer, iPhone and iPad, and Mac.
Does Rusik VPN show ads or track me?
No. There are no ads and no analytics in the app. See the Privacy Policy for the details.